Returns & Exchanges

At Pooch, we want you to be completely satisfied with your new look, which is why we offer a 30-day return policy on all unworn fashion items. If your purchase isn't the perfect fit, our streamlined exchange process ensures you get the style you love without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Refund

  Hand your package to any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.